AustraliaTechnical Services
Laerdal offers comprehensive Technical Support Service Programmes to meet your specific product and training needs.
Product performance directly impacts your goals and objectives. Laerdal Technical Services provides the finest service and support for your programme. Professionally trained Field Service Engineers are dispatched to your institution for installation, preventative maintenance or troubleshooting to help you reach your goals.
Laerdal Technical Service supports the build-out and operation of your clinical simulation lab.
General Support
Troubleshooting and “how to” assistance from Laerdal’s Product and Technical specialist teams.
Comprehensive Repair
Itemised pricing for parts and labour for systems out of warranty.
Installation
Expedite the start of your programme and ensure proper use of equipment. This service provides complete system set-up and basic operations training.
Extended Warranty
Service contracts that will extend the life of your manikin, simulator, or complete system. These programmes are available from one to four years, after the conclusion of our one year manufacturer’s warranty.
Preventative Maintenance (onsite)
This service is performed at your facility. It consists of a head to toe examination of your manikin or simulator and replacement of particular consumables and applicable software updates.
ValuePlus Service Programmes
For the ultimate in product protection and savings, Laerdal has created ValuePlus Service Programmes. Available for SimMan 3G, SimMan, SimBaby, and SimNewB (Advanced), these programme options maximise the value of your simulator.
For further information on Laerdal’s Technical Services, please contact Customer Service or your local Territory Manager.
Download brochures:
Technical Support Services
ValuePlus Service Programmes (Australia)
