FAQs on Ordering Online

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  • No Minimum Order Fees
  • Instant Order Confirmation

I place my orders already by phone. How do I order online?

If you already order from Laerdal, your 8-digit customer number is your User ID. You will need to be assigned a password. Click Here to go to our Log In pages and choose the link that says 'Forgot your password'.

I was assigned a password, but I'd like to change it to something that is easy for me to remember. How do I do this?

Log in using the assigned password. Once you have logged in, click on the link that says 'Change Your Password'. Once you click on this you can customize your password. It must be at least 6 characters long. It can be letters or numbers or any combination. Also, please note it is case-sensitive.

Can I add a new shipping address?

A new shipping address can be added during the checkout process. Log in as you normally would, add your items to the cart and click 'Checkout'. During the Checkout process you will see a button for 'Ship to a different address'. By clicking this button, it will bring you to a screen to create a new shipping address. Please note: We cannot ship to PO Boxes.

Do you charge sales tax?

Laerdal is registered to collect sales tax. For sales tax to be waived, a copy of your Provincial Exemption Certificate must be on file with Laerdal prior to shipment.

What are your payment options?

We accept Visa, Mastercard and American Express. Accounts that have been pre-approved for Net-30 credit terms may use a purchase order. Orders placed with Net-30 terms are reviewed by our finance team prior to shipping.

Is it safe to use my credit card on your website?

Yes! Our website is Verisign secured. Your information is encrypted using secure socket layer connection (SSL) before any data is sent and transmitted. Furthermore your credit card data is never stored on our servers providing a better, safer transaction.

How long will it take to receive my order?

Items that are in stock ship out the same day they are ordered Monday through Friday IF the order is received by 2:00pm EST. Orders placed after 2:00pm EST will ship out the next business day.
The following exceptions apply:

  • Items are not shipped on National Holidays
  • Orders that are 'on account' are reviewed by our Finance team and may also require an additional day for review.
  • Weekends (Sat & Sun) do not count as shipping or delivery days.

Please note: We have a warehouse in Toronto, ON and Memphis, TN. Your order may arrive from different locations.

My order has an item that is out of stock. What happens then?

Orders are shipped as items are available. This means items currently in-stock will ship immediately and then out-of-stock item(s) will ship once they become available in our warehouse. Items that are in stock may come from multiple locations. There is no additional charge to you for shipping if multiple shipments are necessary.

I put in my credit card information and I got the message 'Problem During Credit Card Validation.'

Your credit card transaction was declined and you should try a different card.

Can I change my order once I have placed it?

Once submitted, changes cannot be made to web orders. Please call Customer Support for questions about your order.

Do you ship outside of Canada?

Yes. Laerdal is a global company with offices in over 23 countries. First select an office nearest you to make contact. Please note that not all offer online ordering. Go here, Laerdal Offices Worldwide to find Laerdal products and services in your country.

*Note: All FAQs subject to change without notice.