Canada
FAQs on Ordering Online
I place my orders already by phone. How do I order online?
If you already order from Laerdal, your 8-digit customer number is your User ID. You will need to be assigned a password. Click Here to go to our Log In pages and choose the second option.
I was assigned a password, but I'd like to change it to something that is easy for me to remember. How do I do this?
Log in using the assigned password. Once you have logged in, on the left-hand side of your screen is a link that says 'Change Your Password'. Click on this and customize your password. It must be at least 6 characters log. It can be letters or numbers or any combination. Also, please note it is case-sensitive.
Can I add a new shipping address?
A new shipping address can be added during the checkout process. Log in as you normally would, add your items to the cart and click 'Checkout'. During the Checkout process you will see a button for 'Ship to a different address'. By clicking this button, it will bring you to a screen to create a new shipping address. Please note: We cannot ship to PO Boxes.
Do you charge sales tax?
Laerdal is registered to collect sales tax in the following states*: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, KY, LA, MD, MA, MI, MN, MO, NE, NJ, NM, NY, NC, OH, PA, SC, SD, TN,TX, VA, WA & WI.
For sales tax to be waived, a copy of your state's exempt (nonprofit and/or governmental) organization certificate, resale certificate, or other applicable form must be on file with Laerdal prior to shipment.
If you set up a new account online as tax-exempt, your first order will go on a hold status pending receipt of your tax exemption documentation. You will then have 24hrs to provide your tax exempt documentation to Laerdal. If, after 24 hrs, your documentation has not been received any order(s) placed will be released with applicable non-refundable tax charges included. Submit your documentation to the following: Attn: Sales Tax Manager, Fax # 800-256-3916 or email at salestax@laerdal.com
What are your payment options?
We accept Visa, Mastercard, American Express and Discover. Accounts that have been pre-approved for Net-30 credit terms may use a purchase order. Orders placed with Net-30 terms are reviewed by our finance team prior to shipping.
Is it safe to use my credit card on your website?
Yes! Our website is Verisign secured. Your information is encrypted using secure socket layer connection (SSL) before any data is sent and transmitted. Furthermore your credit card data is never stored on our servers providing a better, safer transaction.
How much do you charge for shipping?
The following is valid for web orders only. Orders placed by any other channel other than the website are subject to weight-based freight. We ship web orders via Fed-Ex Ground to the lower 48 states and shipping is a flat rate of $8.95 regardless of the size of your order. We ship web orders to Hawaii & Alaska via 2nd day and shipping is $31.00 for an order under $500.00*
How long will it take to receive my order?
Items that are in stock ship out the same day they are ordered Monday through Friday.
The following excpetions apply:
Items are not shipped on National Holidays.
Orders that have AHA course completion cards or AHA Core Instructor materials must have their codes checked & may require an additional day for processing.
Orders that are 'on account' are reviewed by our Finance team and may also require an additional day for review.
Weekends (Sat & Sun) do not count as shipping or delivery days.
Most items ship from our warehouse in Memphis, TN including AHA materials.
Most of our Simulators and Anatomical Models ship from our warehouse in Gatesville, Texas.
*Please note that Fed-Ex requires an additional day for processing order to Hawaii & Alaska.
I need to have expedited shipping. What is the cut-off time?
Expedited orders will ship the same day if they are received by 5pm EST. If you have an expedited order to place AFTER 5pm EST and you need it to ship out the same day, please call Customer Support for assistance at 877-LAERDAL (523-7325).
My order has an item that is out of stock. What happens then?
Orders are shipped as items are available. This means items currently in-stock will ship immediately and then out-of-stock item(s) will ship once they become available in our warehouse. Items that are in stock may come from multiple locations. There is no additional charge to you for shipping if multiple shipments are necessary.
I put in my credit card information and I got the message 'Problem During Credit Card Validation.'
Your credit card transaction was declined and you should try a different card.
Can I change my order once I have placed it?
Once submitted, changes cannot be made to web orders. Please call Customer Service for questions about your order.
Laerdal Office Worlwide?
Yes. Laerdal is a global company with offices in over 23 countries. First select an office nearest you to make contact. Please note that not all offer online ordering. Go here, Laerdal Offices Worldwide to find Laerdal products and services in your country.
