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Technical Services

Preventative Maintenance

Preventative Maintenance (PM) packages are a simple way to control costs through annually scheduled routine servicing. 

Ensure Peak Performance

Like real patients, patient simulators need wellness checkups too. Annual preventative maintenance service ensures that your simulators will remain calibrated to warranty standard levels. Delivered by trained Laerdal Service Engineers, each PM service includes extensive assessment, testing, and replacement of components to ensure your products maintain peak performance levels.

We offer two PM packages: choose to have your service at your facility (On-Site) or send your manikin into the Laerdal Service Center (Return to Bench) - whichever package best fits your requirements. For the ultimate in product protection and savings, there are ValuePlus plans available that include these annual preventative services as well.

On-site Service

  • One on-site Service visit by a Laerdal Field Service Engineer per year
  • Replacement of basic parts and components (specific to your simulator) and routine maintenance. Please note, if your manikin needs any repair, the engineer will facilitate its return to the Laerdal Service Center.
  • Laerdal software upgrades to the latest version
  • Manikin software updates
  • Product cleaning
  • Final test and inspection of manikin
  • Documentation of findings and further recommendations

Return to Bench Service

  • One Return to Bench Service per year
  • Send your manikin to Laerdal for service, paying the cost of shipping
  • Replacement of basic parts and components (specific to your simulator) and routine maintenance. Please note, if your manikin needs any repair, the Technician will contact you to discuss.
  • Laerdal software upgrades to the latest version
  • Manikin software updates
  • Product cleaning
  • Final test and inspection of manikin
  • Documentation of findings and further recommendations as applicable
  • Laerdal pays return shipping of manikin to your facility

Coverage does not include

  • Repair or replacement of items due to product “end-of-life” (i.e. batteries are not replaced when they reach end-of-life. See User Guide and Important Product Information recommendations)
  • Failure/damage resulting from external causes
  • Failure/damage of non-Laerdal equipment
  • Failure/damage resulting from operation/activity not defined/recommended in the product’s Directions for Use.
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