Product Returns

How to return goods 

We will accept and credit the full purchase price less a 15% restocking fee (or a minimum of 150 USD) for goods returned in currently new and salable condition, within 60 days of invoice.   


Contact us first for authorization

Please contact Customer Service prior to returning the products to get a Return Material Authorization (RMA). You must get an RMA number prior to returning any items to ensure credit is issued to your account. RMA #’s are valid for 60 days.


Mark your goods

Please ensure to mark the goods with the RMA number on the outer carton only prior to returning the product to Laerdal. Credit will be issued upon receipt and evaluation of the goods returned.