Product Returns

We will gladly accept and credit the full purchase price of merchandise returned in currently new and salable condition, within 60 days of purchase (30-day return policy for American Heart Association physical materials). Credit will be issued upon receipt and evaluation of the merchandise. Please call for an Return Material Authorization (RMA) number prior to returning any items. RMS #'s are valid for 60 days. All returned merchandise is subject to a 15% restocking fee.

Please note that license products (AHA eBooks, vSim for Nursing, license products for online courses, etc.) are non-returnable and are FINAL SALE.

Request an RMA >

Limited Warranty:  The quality and value of all Laerdal products is supported by a limited warranty that provides assurance that products will be free from defects in materials and workmanship.  A copy of the limited warranty for any product is available for your review prior to its purchase, and may be obtained free of charge by placing a request with the Customer Solution Center.

Report all shipping or invoice discrepancies to the Customer Solution Team within 10 days of invoice date.  Prices and specifications are subject to change without further notice.