Customer Service

A pledge of lifelong value

Laerdal's website is available 24 hours a days, 7 days a week, 365 days a year. 
New product, pricing and promotional information is always updated here first!


Our hours of business are Mon-Fri 08:45 to 17:00  
 

Write to us at!

Laerdal Medical Limited
Laerdal House
Goodmead Road
Orpington, Kent, BR6 0HX

Email us!  

If you have questions about products,
parts or any other query email:
customer.service@laerdal.co.uk

Call us! 

01689 876634

Fax us!   

01689 873800

Leave a message!

Out of hours messages can be left by calling the main number above Your messages will be dealt with next working day

  

Main Office Contacts

Dr Jonathan Smart 

Managing Director

jonathan.smart@laerdal.co.uk

Murray Begg 

Operations Manager

murray.begg@laerdal.co.uk

John Venning

National Sales Manager

john.venning@laerdal.co.uk

Tony Kemp 

Programme Development Manager

tony.kemp@laerdal.co.uk

Marian Pryal 

Customer Service Supervisor

marian.pryal@laerdal.co.uk

Eunice Creasey 

Accounts Supervisor

eunice.creasey@laerdal.co.uk

Bob Royle 

Warehouse Supervisor

bob.royle@laerdal.co.uk

Keith Munden

Technical Service Supervisor

keith.munden@laerdal.co.uk

 

Goods Returns Policy
We will accept back and credit the full purchase price of merchandise returned in new and saleable condition, within 30 days of invoice date  Please be careful when ordering Laerdal Suction Units (LSU) or consumables for the LSU as these items cannot be returned for hygienic reasons. A credit will be issued upon receipt and evaluation of the merchandise.  It is essential that you call for a Return Material Authorisation (RMA) number prior to returning any items to ensure accurate credit to your account.  RMA #'s are valid for 30 days.

*Registered Office Tricor Suite, 7th Floor, 52-54 Gracechurch Street, London, EC3V 0EH Registered in England No. 1744966