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Technical Support

Value-added support for the ultimate in customer satisfaction

US Technical Operations Center:
phone: 877-LAERDAL (523-7325)
email: us-techsupport@laerdal.com

For Service and Support Inquiries
Monday – Friday, 8:00am - 8:00pm EST
Saturday, 10am - 6pm EST

For Returns - Initiate a Return
phone: 877-LAERDAL (523-7325)
email: us-returns@laerdal.com

Returns Dept. Hours Monday - Friday, 8:00am - 8:00pm EST

After-Sales Support Brochure (PDF)

	ValuePlus™ Service Programs For the ultimate in product protection, we have created ValuePlus Service Programs (for SimMan, SimMan 3G, SimBaby and SimNewB only). These Laerdal ValuePlus Service Programs have been designed to maximize customer value while providing the needed flexibility.
	Extended Warranty Options Ensure peace of mind with service contracts that extend the warranty period of your manikin, simulator, or complete system. Order Online
	Preventative Maintenance Preventative Maintenance programs are the simplest way to control costs with planned maintenance services. With each yearly service, our Field Service Engineers will ensure that your products maintain peak performance through our extensive testing process and replacement of worn consumables. Order Online
	Loaner Program The Laerdal Loaner Program offers an effective way to minimize lost productivity. When unexpected product downtime occurs, we will dispatch a loaner unit overnight to your facility for use while your equipment is being evaluated. Includes: Priority shipment of Loaner manikin –Request must be posted prior to 3:00 PM EST for same-day shipment to occur. Order Online
	Installation Service Expedite the start-up of your program and ensure proper use of equipment. This service provides complete system set-up and basic operations training. Order Online
	Technical Operations Center If you require technical assistance or product repairs, email or call our toll-free number and one of our courteous Technical Support Specialists will be pleased to help you.
	Software Activation Some of our software products, such as HeartCode and MicroSim require activation to fully unlock the complete program.
	Software Support Visit the Learning Software support website for FAQs, Downloads, and other support information. - For Heartcode ACLS Anywhere: Call 800-594-9259 Hours: 8:00 A.M. - 8:00 P.M. EST - For MicroSim: Call 800-604-6870 Hours: 8:00 A.M. - 8:00 P.M. EST Click here for a self directed tutorial on installing HeartCode Anywhere prepaid version.
	HeartCode ACLS Prepaid Installation Tutorial Watch this self directed tutorial on how to install the HeartCode ACLS prepaid product. HeartCode ACLS prepaid installation tutorial If you need further assistance, Call us at 877-LAERDAL (523-7325) Mon-Fri, 8am to 8pm (EST) and Saturday 12pm to 6pm (EST)