Technical Support
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Value-added support for the ultimate in customer satisfaction
For Service and Support Inquiries For Returns - Initiate a Return Returns Dept. Hours Monday - Friday, 8:00am - 8:00pm EST After-Sales Support Brochure (PDF) |
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ValuePlus™ Service ProgramsFor the ultimate in product protection, we have created ValuePlus Service Programs (for SimMan, SimMan 3G, SimBaby and SimNewB only). These Laerdal ValuePlus Service Programs have been designed to maximize customer value while providing the needed flexibility. |
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Extended Warranty OptionsEnsure peace of mind with service contracts that extend the warranty period of your manikin, simulator, or complete system. Order Online
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Preventative MaintenancePreventative Maintenance programs are the simplest way to control costs with planned maintenance services. With each yearly service, our Field Service Engineers will ensure that your products maintain peak performance through our extensive testing process and replacement of worn consumables. Order Online
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Loaner ProgramThe Laerdal Loaner Program offers an effective way to minimize lost productivity. When unexpected product downtime occurs, we will dispatch a loaner unit overnight to your facility for use while your equipment is being evaluated. Includes: Priority shipment of Loaner manikin –Request must be posted prior to 3:00 PM EST for same-day shipment to occur. Order Online
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Installation ServiceExpedite the start-up of your program and ensure proper use of equipment. This service provides complete system set-up and basic operations training. Order Online
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Technical Operations CenterIf you require technical assistance or product repairs, email or call our toll-free number and one of our courteous Technical Support Specialists will be pleased to help you. |
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Software ActivationSome of our software products, such as HeartCode and MicroSim require activation to fully unlock the complete program. |
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Software SupportVisit the Learning Software support website for FAQs, Downloads, and other support information. - For Heartcode ACLS Anywhere: Call 800-594-9259 Hours: 8:00 A.M. - 8:00 P.M. EST - For MicroSim: Call 800-604-6870 Hours: 8:00 A.M. - 8:00 P.M. EST Click here for a self directed tutorial on installing HeartCode Anywhere prepaid version. |
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HeartCode ACLS Prepaid Installation TutorialWatch this self directed tutorial on how to install the HeartCode ACLS prepaid product. HeartCode ACLS prepaid installation tutorial If you need further assistance, Call us at 877-LAERDAL (523-7325) Mon-Fri, 8am to 8pm (EST) and Saturday 12pm to 6pm (EST) |











