Ordering & Shipping

You can not change it online. Please contact customer service to do this.

A new shipping address can be added during the checkout process. Log in as you normally would, add your items to the cart and click 'checkout'. On that checkout page, in the upper left-hand side of the screen, you will see a button that states 'ship to a different address'. By clicking this button, it will bring you to the screen to create a new shipping address. 

Items that are in stock usually ship out the next business day (Mon-Fri, except National Holidays). Weekends (Sat & Sun) do not count as shipping or delivery days. We ship most items from our warehouse in Melbourne, Victoria.

Yes! Your information is encrypted using secure socket layer connection (SSL) before any data is sent and transmitted.

We accept Visa and Mastercard. Accounts that have been pre-approved for Net-30 credit terms may use a purchase order. Orders placed with Net-30 terms are reviewed by our finance team prior to shipping.

Most likely your order has been accepted. It is very important not to click the 'Back' button or the 'Refresh' button after you have clicked 'Place My Order'. This can cause duplicate orders. Please contact Customer Support before attempting to order again so we can check to make sure your order has processed and has not duplicated.

The Credit Card transaction has declined.

Laerdal.com.au is only for shipping within Australia. Contact one of our worldwide offices for purchases outside Australia.