Enhancing your Support Experience

Scott Serino

Scott Serino is a Customer Success Specialist for the U.S., predominantly the Midwest Region. He has been with Laerdal since 2000, working in the Distribution Center, Supply Chain & Logistics, and as the Manager of the U.S. and Canadian repair centers. As a Customer Success Specialist he plans to use those experiences to provide our customers with the best possible experience. Ensuring they are able to meet the needs and objects of their program and helping deliver the Laerdal Mission of “Helping Save Lives”. 

Anne Hatfield

For Anne Hatfield, customer success is about more than products and services. It's about helping simulation programs thrive. As a Customer Success Specialist in the Midwest region since 2026, Anne partners with customers to support implementation, growth, and long-term success, ensuring they can focus on delivering impactful learning experiences.

With a professional background in medical communications and scientific publications, Anne brings a collaborative approach to every customer interaction. Known for her responsiveness and problem-solving mindset, she enjoys tackling challenges, building strong relationships, and serving as a trusted connection between customers and the resources available throughout Laerdal.

When she's not working with customers, Anne can often be found playing bass with her band, exploring the outdoors, hunting for unique rocks and minerals, or pursuing creative projects through painting, drawing, and jewelry making.

Kerry Doelger

Kerry Doelger is a Customer Success Specialist for the Northeast Region. She joined Laerdal and the CSS Team in December of 2022, and has loved being part of an organization that is in the business of "Helping Save Lives." She strives to provide a seamless customer experience and tries her best to ensure the customers’ needs and wants are being listened to.

Kerry's Interests: Spending time with her niece Eleanor as well as the rest of her family, reading, and playing Pickleball.

Justin Doro

Justin Doro is a Customer Success Specialist serving the Northeast region since 2025. Justin brings years of experience in delivering peace of mind and solution-focused support to his customers. His passion for making a difference, one conversation at a time, aligns seamlessly with Laerdal’s mission of saving lives. Justin looks forward to building meaningful relationships and driving impactful conversations in his role. He also brings a sense of fun and positivity to every interaction, believing that a little laughter can go a long way in creating memorable customer experiences.

Outside of work, Justin enjoys reading, playing video games, performing and directing in his local theatre community, and watching movies on the couch with his husband and dogs!

Liza Button

Liza Button is a Customer Success Specialist for the West Region. She joined Laerdal in 2022 and has a strong background in customer service across multiple industries. She enjoys helping others succeed in their goals, always strives to provide an excellent experience for customers, and thrives on Laerdal’s mission to Help Save Lives.

Liza’s interests: Traveling, camping, and spending time with family and friends.

Rob Vallar

Rob Vallar is a Customer Success Specialist for the West Region. He joined Laerdal in 2025 with a background in healthcare, including supporting physicians in specialty care and assisting OR teams during surgical procedures. This experience gave him a deep appreciation for the challenges healthcare professionals face daily. At Laerdal, Rob strives to build strong relationships with customers and help them achieve their training goals with their medical simulation equipment.

Sherri Brister

Sherri Brister is a Customer Success Specialist for the South-Central Region. She has been with Laerdal since 2001 and has a Bachelor of Science in Food Service Management. She has been a member of the Laerdal President’s Club seven times, the Ambassador’s Club once, and has a passion for providing the best customer service experience possible. She feels very blessed to be part of our wonderful mission of Helping Save Lives and has a proven track record of building customer relationships.

Sherri's interests: Spending time with family and friends, camping, and gardening.

Libby Jackson

Libby Jackson is a Customer Success Specialist supporting the South Central region. She joined Laerdal in 2023 and has grown through multiple customer-focused roles, including Customer Service, Returns, Subscription Support, and now Customer Success. She brings strong attention to detail, a customer-first mindset, and a passion for helping customers feel supported and confident.

Libby has experience with onboarding, implementation support, subscription and license management, troubleshooting, and cross-functional collaboration. She is excited to continue building strong customer relationships and helping customers get the most value from their Laerdal solutions.

Outside of work, Libby enjoys spending time with family, reading, listening to music, and going on walks.

Hannah Haas

Hannah Haas is a Customer Success Specialist supporting Canada and National Accounts. Being with Laerdal since 2016, Hannah brings deep experience and dedication to her role. Previously, she served in Sales Support as the liaison for National Accounts, where she built strong relationships and streamlined communication. In her current position, Hannah enjoys connecting with customers and witnessing firsthand how Laerdal’s solutions contribute to saving lives.

Outside of work, Hannah loves reading, hiking, solving jigsaw puzzles, and playing board games with her nieces.

Kelsi Passaro

Kelsi Passaro is a Customer Success Specialist for National Accounts and Canada.  She has been with Laerdal Medical since 2018.  In her previous role with the Customer Service team, Kelsi excelled at working diligently to meet and exceed customer needs and expectations as part of the Returns team.  She also held a hybrid position with the Technical Support Team which afforded her an in-depth knowledge of Laerdal’s products.   In her new role, she enjoys developing and nurturing customer relationships and continuing to find solutions that best meet the needs of all her customers. 

Kelsi’s Interests: Reading, writing, painting, cooking, and spending time with family and friends playing board games.

David Medina

David Medina is the Warranty Specialist at Laerdal, supporting customers through warranty renewals and providing clear guidance on the services included with their coverage. Since joining the team in June 2025, David has focused on building strong relationships with customers by learning about their programs, understanding their needs, and ensuring they receive the right support and protection for their equipment. He enjoys working directly with customers, answering questions, and helping them navigate warranty options with confidence, contributing to a positive customer experience and continued trust in Laerdal’s solutions.